Support
Support and help
Help with Sanad billing, Algeria compliance, PDFs, and your workspace. FAQs and how to reach us.
Blog & guides
Guides for quotes, invoices, G12, and workspace behavior.
Read the blog →Contact
For sales, billing, or technical issues, use Contact or WhatsApp support from your workspace.
Contact us →WhatsApp support
Message us on WhatsApp (Sun-Thu, 9:00-18:00 UTC). Business and Custom plans include priority email support.
Chat on WhatsApp →Service status
Sanad is built for uptime: background jobs (such as PDF generation) retry safely.
Common questions
- Where can I read product guides and updates?
- Start with the Blog for Algeria billing guides and how-tos. For account-specific help, use Contact.
- How do I report a bug or security issue?
- For security issues, email security-report@sanad.cloud. For general bugs, use Contact and include steps to reproduce.
- How do I reach support quickly?
- Use WhatsApp from the in-app Support page during business hours. Email support follows your plan: Standard on Starter, Priority on Business and Custom.
Not sure which plan fits?
Request a short demo. We walk through how you bill today, show Sanad on your workflow, and answer pricing questions. Usually within one business day.